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GoToAssist

Remote support that helps professionals clear up any issues they may be having with business

8.6

255 Votes

Remote support software facilitating quick and secure assistance.

Overview

GoToAssist is a cloud-based platform designed to provide remote support to clients and employees. It's an essential tool for IT professionals and customer support teams, enabling them to resolve technical issues from any geographical location.

Key Features

At its core, GoToAssist offers remote support, allowing IT professionals to access and control a user's computer from a distance. This facilitates quick troubleshooting and problem resolution without the need for in-person visits or lengthy phone calls.

Live chat and screen-sharing are additional features that enhance the support process. The live chat function enables real-time communication between the support team and the user, while screen-sharing allows the support team to view the user's screen and guide them through the resolution process.

Performance

In terms of performance, GoToAssist stands out for its reliability and efficiency. The software runs smoothly, even with high-definition screen-sharing. The connection is secure and stable, ensuring that support sessions are not interrupted.

User Experience

The user interface of GoToAssist is intuitive and user-friendly. The software is easy to install and setup. Navigation is straightforward, and the software is designed to be accessible even to users with minimal technical knowledge.

The remote support sessions can be initiated with a simple invitation sent via email or a shared link. This makes it easy for users to receive assistance when they need it.

Security

Security is a key aspect of GoToAssist. The software uses 128-bit AES encryption to ensure the safety of all remote support sessions. This level of security is on par with that used by leading financial institutions.

Conclusion

In conclusion, GoToAssist is a robust and reliable solution for remote support. Its suite of features, coupled with its secure and efficient performance, makes it an excellent choice for IT professionals and customer support teams. Its user-friendly interface also makes it accessible to users of all skill levels.

Highest-Rated Features:

  1. Cross-Platform
  2. Video Conference Call
  3. VoIP

Lowest-Rated Features:

  1. Cloud
  2. Messaging
  3. Compliance
Company
LogMeIn
HQ Location
Boston, MA
Ownership
NASDAQ:LOGM
Total Revenue (USD mm)
$1,300,000
  • GoToAssist: $55/month
  • GoToAssist Concurrent: $99/month
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